- Shipping & Delivery
- Optical Plus orders are processed same day and prescriptions are made next day. Shipping process is facilitated through Canada Post and typically takes 7-14 days to arrive at your door.
- Privacy & Security
We collect information to be able to process your order and to offer you our newsletter and special deals when it is time to refill your order (this will include your name, e-mail, postal addresses, credit card information and details of any prescription supplied to you by your optician or medical practitioner). You will need to give your consent before any processing takes place and your personal data will only be used for the purposes stated in these terms and conditions and or at the point of collection. We are committed to maintaining the highest standards of personal data protection and will not collect information about you without your consent.
- Returns & Replacements
- Due to the nature of Optical Plus frames policy (Frames from only $5.95) we do not provide returns on frames for any reason. If your prescription are incorrect or malfunctioning simply fill out the form here and Optical Plus will mail you a Canada Post return package to place your products in and return to us. If the error is ours we will provide a new pair at no cost to you. Contact Lens orders are non-refundable. Incorrect prescriptions due to human input error during the prescription input process are not eligible for return. You are responsible for providing correct prescription.
- Orders can be taken through the website via Credit Card (Visa, American Express, Mastercard). Orders can be held in your shopping cart tied to your account until you are ready to finalize and pay for the order. Once you have filled out your prescription that is held with the order you’ve made. If you need to change the prescription you must re-order the package and delete the existing one.
- Optical Plus cannot produce lenses for customer supplied frames. Please browse our selection to find a pair that is right for you.
- Viewing Orders
- To view your orders simply login to your account and click here.
- Updating Account Information
- You can update your account information and view your pending and past orders at this link.